The National Retail Federation’s recap of 2018 trends. Top-level takeaways: + Experiential retail is in, but don’t forget the fundamentals of the customer experience. + Consumer pressure on free shipping is increasing and now an expectation, with BOPIS (Buy Online Pick Up In Store) becoming more embraced. + Shoppers not only love experiences at retail, but are gifting them as well.
The biggest tech trends of 2019. Top things I’m looking forward to and some that I’m hoping to see at CES (Consumer Electronics Show) this month:
+ 5G technology (not fully out yet, but companies gearing up for it) + The push for consumers to better integrations with Alexa and Google beyond asking to play music or turn on a light + Drones/laying the groundwork for flying cars + How cities losing Amazon HQ2 bids will still profit